unfortunately, we CANNOT accept returns for ANY custom artwork. Custom artwork is defined as any image supplied or uploaded to our website by you, artists & photographers work, including Limited Editions & any print to order products for any reason.
If in the unlikely event you are not totally satisfied with the quality of your product, you may return them to us within 7 days of receipt of purchase. We will then inspect your items and arrange for a full refund, less any delivery charges. If you choose to return your goods, you must ensure that they are in an undamaged and merchantable condition and include all packaging. We will issue a full refund no later than 30 days of receipt of your order. Your statutory rights are not affected.
EU & WORLDWIDE RETURNS:
Please contact us for details specific to your country.
CUSTOM ARTWORK, ARTIST & PHOTOGRAPHERS WORK:
Unfortunately, we CANNOT accept returns for ANY custom artwork. Custom artwork is defined as any image supplied or uploaded to our website by you, artists & photographers work, including Limited Editions & any print to order products for any reason. If your artwork is damaged or lost during transit, then we will replace your order as soon as possible.
If you have any specific requirements for your canvas artwork, we would strongly recommend that you request a proof during the order process. You may also contact our customer services or Email us with your requirements. If you choose not to use the proofing service, then an experienced photographic editor will intelligently crop your image to the required size & format. Returns will only be accepted due to faulty or defective artwork materials. We will then dispatch a replacement canvas.
Once you have received and signed for your item it is deemed to be your property. Whilst every care is taken and every canvas is checked for defects, on very rare occasions damage may occur, either through transit or manufacturing and this may not be apparent at the time of delivery. You must ensure that you check your delivery carefully and sign the delivery note as damaged or refuse delivery and contact us as soon as possible. It is sometimes not feasible to check your item at the time of delivery and it may only become apparent at a later stage. You must inform us, preferably with photographic evidence no later than 48 hours after you have received your goods if this is the case. Failure to do so will invalidate any claim or liability on our part.